Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times
- South Africa: 7-14 business days
- International: 14-21 business days
Shipping times may vary depending on your location and supplier availability.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update.
Delays NextGen Kids Wear is not responsible for delays caused by customs, courier services, or circumstances beyond our control.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at support@nextgenkidswear.co.za within 7 days of the expected delivery date.